Business Process Outsourcing (BPO)
Using our unique combination of in-depth knowledge of the insurance sector and technology, we are providing a step-change in the quality and efficiency of insurance business process outsourcing (BPO). This highly innovative BPO model uses established methodologies to guarantee your business’s efficiency gains from the inception of the BPO service.
We offer the following Business Process Outsourcing services:
- Risk Entry - we will enter all your risk details including quotes, promises, declinatures, slips, covers, binders, declarations, front sheets and endorsements into your policy administration system
- Schedule Entry - we will cleanse, validate and enhance your schedule data
- Messaging - we will enter and validate your USM and SCM messages
Contact us to speak to a member of our team about our Business Process Outsourcing services.
London Expertise, Offshore Efficiencies
Our BPO service is directed by our London-based BPO team comprising experienced insurance staff, and is supported by our team of professionals in India. Making use of our insurance knowledge, the team will be able to filter out a considerable percentage of day-to-day processing queries, reducing disruption to your business.
With our effective and proven BPO services you benefit from:
- A local point of contact - all your correspondence will take place with our BPO management team based in London.
- Industry knowledge - all our BPO processing staff are educated to degree level and
trained and tested in London market insurance and reinsurance practices.
- Internationally recognised accreditation - our BPO centre holds COPC (Customer Operations Performance Certified), CMMi (Capability Maturity Model Integration) and PCCM (People Capability Maturity Model) certification.
- Guaranteed data security - our BPO centre operates in a maximum security environment, so client data is secure at all times. The BPO centre holds an ISO 27001 certificate for information security.
- Minimal risk - our Business Process Migration Management Methodology (BPM3), a unique implementation practice developed by ROOM, reduces any perceived risk involved with outsourcing a process.
ROOM Credentials
Superb Client Experiences Place Us High in Brown-Wilson Groups Outsourcing Black Book
As a group, NIIT Technologies is ranked 36th in Brown-Wilson Groups Outsourcing Black Book 2008 - edging ahead of well-known brands such as Pitney Bowes, Siemens and Fujitsu. NIIT was evaluated among nearly 1700 short listed companies, across 26 management criteria and 18 operational excellence key performance indicators completely from the perspective of the client experience.
National Outsourcing Association (NOA) Partnership
We are members of NOA, the UK’s outsourcing trade association. Working with NOA we advocate best practice for all outsourced services.
Contact us to find out more about Business Process Outsourcing.
Read how Atrium uses our Business Process Outsourcing services to streamline their processes. 
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